ZenMate Review

zenmate vpn on multiple devices

ZenMate VPN is easy to use, a good-looking, and pure virtual private network ideal for people who are using a VPN for the first time.

In my review, I tested all the aspects of ZenMate, including its pricing, performance, design, and other essential things. 

Even though it’s an excellent tool for beginners, it doesn’t have any severe shortcomings for long-term use.

Simply put, if you don’t have any special needs and are looking for the right solution that works, you won’t have to switch from ZenMate to some other VPN service. 

Now let’s dig a little deeper to see what is ZenMate and how it works. 

General Overview

  • Works with Netflix USA. 
  • It’s quite affordable. 
  • Based in Germany. 
  • It offers a wide range of protocols and encryptions. 
  • Has 300+ servers throughout 31 countries. 
  • Over 40 million users. 

Pros and Cons 

+ Unblocks BBC iPlayer as well as Netflix US

+ Kill Switch

+ DNS leak protection

+ Easy to use

+ Offers a 7-day free trial and 14-day money-back guarantee

It doesn’t offer anonymous payments

Pricing and Plans

ZenMate offers different payment plans: 

  • 1-month plan ($9.99 each month)
  • 1-year plan ($3.49 per month  / $41.88 yearly)
  • 2-year plan ($1.75 per month / $42 for two years)

Neither of these plans has bandwidth limitations, and they all offer a maximum of 5 connections at the same time.

With the free browser extension, you can take a free trial for the premium plan that lasts a week.

However, getting to it can be a little tricky. 

The first thing you need to do is to choose the ZenMate Limited, and when you subscribe to it and verify your email, you will be able to get the free trial of the premium plan.

ZenMate supports three payment options: Sofort Banking, PayPal, and Credit Card. 

Download ZenMate

Speed Test and Performance 

In my ZenMate review, I spent a lot of time testing its performance.

In many cases, these cheaper VPN services usually struggle in this domain. I did a thorough audit and concluded that ZenMate’s performance is quite solid – it’s far from unusual, but I can’t say that it’s terrible. 

Given the fact that I’m from the US when I connected to the US server, I had better performance.

I also tried out the UK server, and the download speed dropped significantly.

With this VPN, it’s essential to find the right server close to your location, and this takes a bit of time. 

I also tested the VPN’s unblocking abilities, and it passed the Netflix guard, as well as the iPlayer’s VPN security.

All the security tests also showed green lights without any leaks through IPv6, WebRTC, or DNS. 

Key Features

To check out the full extent of ZenMate, I suggest using the desktop version.

It performs the best and compared to the browser extension – it is a real VPN service, not proxy encryption. Here are some of the most notable features: 

  • It offers a simple and smooth user experience. 
  • Killswitch. 
  • DNS leak protection. 
  • EverSecure feature (reconnects the app automatically in case of getting disconnected).
  • Mobile support. 
  • It offers a wide range of language options. 

Is ZenMate Safe?

  • The app offers AES 256 bit encryption for desktop users and AES 128 encryption for the mobile app. 
  • The site and reviews all say that the company has a zero logs policy, although their privacy policy can be a bit difficult to digest. 
  • It offers standard DNS leak protection. 
  • In case your VPN connection gets interrupted, the kill switch will stop all traffic until your internet connection is secured once again. 

NOTE: If you want to use the mobile app, don’t expect advanced security features. 

Privacy & Logging Policy

When it comes to the privacy policy and ToS of ZenMate, there is a considerable amount of legally and technically complex language. Understanding their logging policies is like going on a treasure hunt.

It took me a while to figure out what kind of encryption ZenMate has, and it’s AES 256 for desktop and 128 on mobile, which isn’t bad. 

However, those people looking to bypass substantial surveillance laws won’t have much use of this VPN.

From what I’ve read and researched, there seems to be no indication that the company keeps logging sessions or their user’s IP addresses. However, they do record payment details and emails. 

Overall, they offer the right amount of privacy on your connection.

If you don’t understand privacy laws and the VPN domain overall, chances are you won’t understand their policy. 

Compatibility 

zenmate compatibilityZenMate is very versatile when it comes to the number of platforms and devices it’s compatible with.

It supports operating systems such as Windows, Android, Android TV, iOS, macOS, and Amazon Fire Stick. It’s also compatible with OpenVPN, meaning that you can use it for smart TVs, Linux.

It is also one of the VPNs that work for gaming.

ZenMate also supports different browsers, including: 

  • Google Chrome 
  • Opera
  • Firefox 
  • Other Chromium-based browsers 

Torrenting 

There are a lot of VPN companies that are afraid to help their users with torrenting because this is still legally a gray area.

Even though ZenMate comes from one of the strictest countries when it comes to torrenting, they aren’t afraid to promote this practice. 

The app even has a tab designed explicitly for torrenting.

When you click on it, you will get a list of servers optimized for torrenting and helping you go around blocks and ISP for various torrent sites. It’s nice to see a VPN provider support their user’s behavior. 

Netflix 

I tested ZenMate for Netflix streaming several times because I like watching movies.

I got some mixed results and couldn’t pinpoint what that was all about.

To stream on Netflix, you go to the app and choose servers designed for Netflix streaming throughout different countries. 

When I tried it the first time, it worked smoothly throughout various countries.

However, the next time around, Netflix wouldn’t work for any other country except the US.

Simply put, unless you want to stream Netflix US, you can’t rely on ZenMate for streaming in other countries. 

Customer Support

My ZenMate VPN review concludes with its customer support, which is its weakest aspect, in my opinion.

First of all, the website doesn’t offer any other type of customer service channel except a ticketing system. Why is this a big deal? 

Well, it shouldn’t be, except the fact that after you’ve sent a ticket, it takes the support days to give you a reply.

For many people, this is too much waiting.

I would personally like to see ZenMate add at least an email where their users can contact them and get quick responses. 

However, their support page has a lot of useful information that might be able to help. 

Is ZenMate a good VPN?

It’s an excellent provider that beginners will love.

It’s cheap, simple to use, and great for learning about VPNs and their functionalities.

What’s even better is the fact that this VPN service is continuously improving. 

Comments

  • Jake Crew says:

    I have used PureVPN they have excellent service and now they are offering trial for 7 days.

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